Custom Service Policy

*Custom Wigs

Our custom wig base price include any hair extensions and/or lace closure or frontal unless specified. YOU MUST PROVIDE PHOTOS OF YOUR HEAD MEASUREMENTS AS WELL AS HAIRLINE PHOTOS TO COMPLETE YOUR ORDER.

Once we have completed your custom wig, we will email you photos for your approval. Once we have received your approval, we will ship your unit within 24-48 hours. We will not be responsible for poor fitting wigs due to poor measurements. If you decide to cancel your custom wig order before it is completed, a $75 service charge will be deducted from your refund. If you decide to cancel your custom wig order after it is completed, a $100 service charge will be deducted from your refund. 

Where is my Custom Wig?

Please allow 1-3 business days for your payment to complete processing. Also, please allow an additional 15-21 business days (Monday-Thursday) to ship from the time your payment completes processing, we have received all of your head measurements, and you have received an email confirming your information. Custom wig orders containing 2-3 custom wigs ship 21- 30 business days. Custom wig orders containing 4 or more custom wigs ship in 30-40 business days.

*Custom Frontal/Closure

YOU MUST PROVIDE PHOTOS OF YOUR HAIRLINE PHOTOS TO COMPLETE YOUR ORDER.

Once we have completed your custom frontal/closure, we will email you photos for your approval. Once we have received your approval, we will ship your frontal within 24-48 hours. If you decide to cancel your custom frontal order before it is completed, a $25 service charge will be deducted from your refund. 

Where is my Frontal/Closure?

All custom frontals/closures ship in 7 business days after payment is processed and only after hairline photos are received.